Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our
site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal
checks. Be sure to include your phone number when sending check or money order by
mail. Personal checks will delay your order as we must wait for your funds to clear before
we ship any merchandise. Any checks returned for non-sufficient funds will be assessed a
$ 25.00 service charge plus any bank fees. Any declined credit card orders will be
unpacked and charged a 10% restocking fee within 48 hours if you have not contacted us
with new payment information. We now accept PayPal as an option for method of payment along with Visa, MasterCard, Discover Card and American Express. We do NOT accept C.O.D.
orders.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields make sure to add shipping, then mail the form to this address: Northstar Country Candle Co., PO BOX 207, Fairmont, MN 56031-0207
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. We will accept returns within 30
days of your original purchase if you are not satisfied. Due to sanitary reasons, the following
merchandise is NOT returnable under any circumstances, unless shipped by error on our part. This
includes fragrances, dyes, waxes and additives. This policy is for your benefit to ensure that you
get a safe, sanitary and 100% un-altered products. All returns must be pre-authorized before any
merchandise will be accepted. Returned products must be in absolutely new and unused condition or
your returned items maybe rejected. All shipping charges for returned items are the customer's
responsibility, unless shipment was our error. Original shipping charges will not be refunded and
a 15% restocking fee will apply to all returned products, unless shipped was on our error.
In-store credit only, no cash refunds are given unless shipment was our error.
Shipping Information
Shipping charges are calculated by weight per item basis. Once you start the check out
procedure you will have a choice of Real Time UPS shipping charges associated with your
order. Most order will go out UPS Residential Ground. We are looking into adding USPS
as an option too.
Damaged Shipments
Do not accept damaged goods. All orders leave our facilely in excellent condition. All
damage claims must be reported within 48 hours to the delivery company. Receiving
customer is responsible for filling out damage claims with delivery company.
Refused Shipments
If a shipment is refused, you will be charged in- and outbound freight and 15% restocking
charge.
Out of Stock Items & Backorders
Most items are in stock and ready to ship. Some items may need to be
manufactured before your order can be shipped, so please allow 3 to 5 business
days to process your order. Most orders are shipped by the second business
day. Keep in mind that during the holiday season there could be even longer
delays. If there is a long delay for part of your order we will ship what is in stock
and the rest will be on backorder.
Minimums
For all orders we don’t have any minimum order amount.
Pricing
Prices are wholesale and subject to change at any time without notice. Though will keep our prices on
our this up to date as much a possible.
Updated: 07/21/2004
